{"id":20821,"date":"2026-10-11T09:42:35","date_gmt":"2026-10-11T09:42:35","guid":{"rendered":"https:\/\/www.espritmezzogiorno.fr\/?page_id=20821"},"modified":"2026-10-14T18:35:45","modified_gmt":"2026-10-14T18:35:45","slug":"les-livraisons","status":"publish","type":"page","link":"https:\/\/www.espritmezzogiorno.fr\/?page_id=20821","title":{"rendered":"les livraisons"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Les produits de la boutique Amazon suive les r\u00e8gles impos\u00e9s par Amazon que vous retrouverez sur leur site<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Livraison, Droits &amp; Obligations des Acheteurs<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Nous nous engageons \u00e0 vous offrir une exp\u00e9rience d\u2019achat transparente, s\u00fbre et conforme \u00e0 la r\u00e9glementation europ\u00e9enne. Retrouvez sur cette page l&rsquo;ensemble des informations concernant la livraison de vos produits italiens, ainsi que vos droits et obligations lors de vos commandes sur notre site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Exp\u00e9dition et Livraison<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Zones de livraison<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous livrons en France m\u00e9tropolitaine, et en Italie<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u00e9lais de pr\u00e9paration et de livraison<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pr\u00e9paration des commandes :<\/strong> Toute commande pass\u00e9e avant [12h00] du lundi au vendredi est pr\u00e9par\u00e9e et remise au transporteur sous 24 \u00e0 48 heures ouvr\u00e9es.<\/li>\n\n\n\n<li><strong>D\u00e9lais d&rsquo;acheminement :<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Livraison Standard (Domicile<\/strong> <strong>:<\/strong> 2 \u00e0 4 jours ouvr\u00e9s.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>En cas de retard de livraison sup\u00e9rieur \u00e0 <strong>30 jours<\/strong> \u00e0 compter de la validation de la commande (hors cas de force majeure), vous disposez du droit d&rsquo;annuler votre commande et d&rsquo;en obtenir le remboursement int\u00e9gral conform\u00e9ment \u00e0 la loi.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Tarifs de livraison<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Livraison \u00e0 Domicile :<\/strong>  le prix d\u00e9pend de votre domicile France, Corse ou Italie <\/li>\n\n\n\n<li>Le montant exact des frais de port est calcul\u00e9 automatiquement dans votre panier avant la confirmation finale de votre commande.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Frais de livraison<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">France m\u00e9tropolitaine<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>18,90 \u20ac<\/td><td>Jusqu\u2019\u00e0 20 kg \u00b7 &nbsp;<\/td><\/tr><tr><td>37,80 \u20ac<\/td><td>Jusqu\u2019\u00e0 40 kg \u00b7 &nbsp;<\/td><\/tr><tr><td>56,70 \u20ac<\/td><td>Jusqu\u2019\u00e0 60 kg \u00b7 &nbsp;<\/td><\/tr><tr><td>75,60 \u20ac<\/td><td>Jusqu\u2019\u00e0 80 kg \u00b7 &nbsp;<\/td><\/tr><tr><td>94,50 \u20ac<\/td><td>Jusqu\u2019\u00e0 100 kg<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">&nbsp;Corse<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>25, 90 \u20ac<\/td><td>Jusqu\u2019\u00e0 20 kg \u00b7 &nbsp;<\/td><\/tr><tr><td>51,80 \u20ac<\/td><td>Jusqu\u2019\u00e0 40 kg \u00b7 &nbsp;<\/td><\/tr><tr><td>77,70 \u20ac<\/td><td>Jusqu\u2019\u00e0 60 kg \u00b7 &nbsp;<\/td><\/tr><tr><td>103,60 \u20ac<\/td><td>Jusqu\u2019\u00e0 80 kg \u00b7 &nbsp;<\/td><\/tr><tr><td>129,50 \u20ac.<\/td><td>Jusqu\u2019\u00e0 100 kg<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Italie<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>13,90 \u20ac<\/td><td>Jusqu\u2019\u00e0 40 \u20ac de marchandises &nbsp;<\/td><\/tr><tr><td>5,90 \u20ac<\/td><td>Jusqu\u2019\u00e0 99 \u20ac de marchandises &nbsp;<\/td><\/tr><tr><td>Gratuit<\/td><td>Au-dessus de l\u2019achat de 99 \u20ac de marchandises &nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Suivi de commande<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e8s l&rsquo;exp\u00e9dition de vos produits, un e-mail contenant un lien de suivi en temps r\u00e9el vous est adress\u00e9 pour suivre l&rsquo;acheminement de votre colis.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Droits des Acheteurs<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Droit de r\u00e9tractation (14 jours)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l&rsquo;article L.221-18 du Code de la consommation :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous disposez d&rsquo;un d\u00e9lai de <strong>14 jours francs<\/strong> \u00e0 compter de la r\u00e9ception de votre colis pour exercer votre droit de r\u00e9tractation sans avoir \u00e0 justifier de motifs ni \u00e0 payer de p\u00e9nalit\u00e9s.<\/li>\n\n\n\n<li><strong>Proc\u00e9dure :<\/strong> Pour exercer ce droit, contactez notre service client par e-mail \u00e0 <code>[contact@soleildrop.com]<\/code> avec le formulaire de r\u00e9tractation ou une d\u00e9claration claire exprimant votre volont\u00e9 de vous r\u00e9tracter.<\/li>\n\n\n\n<li><strong>Modalit\u00e9s de retour :<\/strong> Les produits doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d&rsquo;origine, complets, non ouverts et dans leur emballage d&rsquo;origine sous 14 jours suivant votre notification de r\u00e9tractation. Les frais de retour restent \u00e0 la charge de l&rsquo;acheteur (sauf erreur de notre part ou produit d\u00e9fectueux).<\/li>\n\n\n\n<li><strong>Remboursement :<\/strong> Nous recr\u00e9diterons le montant total des produits retourn\u00e9s (ainsi que les frais de livraison initiaux au tarif standard) sous <strong>14 jours<\/strong> suivant la r\u00e9ception des articles ou la preuve de leur r\u00e9exp\u00e9dition.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>\u26a0\ufe0f Exceptions au droit de r\u00e9tractation (Produits Alimentaires) :<\/strong> Conform\u00e9ment \u00e0 l&rsquo;article L.221-28 du Code de la consommation, le droit de r\u00e9tractation ne s&rsquo;applique pas aux :<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Produits frais, p\u00e9rissables ou susceptibles de se d\u00e9t\u00e9riorer rapidement.<\/li>\n\n\n\n<li>Produits qui ont \u00e9t\u00e9 ouverts, d\u00e9scell\u00e9s ou entam\u00e9s par le consommateur apr\u00e8s la livraison pour des raisons d&rsquo;hygi\u00e8ne ou de protection de la sant\u00e9.<\/li>\n<\/ol>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Garanties L\u00e9gales<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tous nos produits b\u00e9n\u00e9ficient des garanties l\u00e9gales obligatoires :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Garantie l\u00e9gale de conformit\u00e9<\/strong> (Articles L.217-3 et suivants du Code de la consommation) : vous permettant d&rsquo;obtenir la r\u00e9paration, le remplacement ou le remboursement d&rsquo;un produit d\u00e9fectueux ou non conforme dans un d\u00e9lai de 2 ans \u00e0 compter de la d\u00e9livrance.<\/li>\n\n\n\n<li><strong>Garantie contre les vices cach\u00e9s<\/strong> (Articles 1641 et suivants du Code civil).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Obligations des Acheteurs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En passant commande sur <strong>Soleildrop<\/strong>, l&rsquo;acheteur s&rsquo;engage \u00e0 :<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Exactitude des informations :<\/strong> Fournir des coordonn\u00e9es exactes, compl\u00e8tes et \u00e0 jour (adresse exacte, code d&rsquo;acc\u00e8s, num\u00e9ro de t\u00e9l\u00e9phone valide) pour garantir la bonne livraison du colis.<\/li>\n\n\n\n<li><strong>Paiement de la commande :<\/strong> R\u00e9gler le montant indiqu\u00e9 pour les produits et les frais de livraison associ\u00e9s via les moyens de paiement s\u00e9curis\u00e9s propos\u00e9s sur le site.<\/li>\n\n\n\n<li><strong>R\u00e9ception et v\u00e9rification du colis :<\/strong>\n<ul class=\"wp-block-list\">\n<li>R\u00e9ceptionner le colis \u00e0 l&rsquo;adresse indiqu\u00e9e ou le retirer au Point Relais dans les d\u00e9lais impartis par le transporteur (g\u00e9n\u00e9ralement 8 \u00e0 14 jours).<\/li>\n\n\n\n<li><strong>V\u00e9rifier l&rsquo;\u00e9tat du colis \u00e0 la livraison :<\/strong> En cas d&#8217;emballage endommag\u00e9, d\u00e9chir\u00e9 ou de produit bris\u00e9 (ex: bocaux en verre), l&rsquo;acheteur doit \u00e9mettre des r\u00e9serves claires aupr\u00e8s du livreur ou refuser le colis, et contacter le service client Soleildrop sous 48 heures.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">4. Service Client &amp; Reclamations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une question sur votre livraison ou un produit ? Notre \u00e9quipe est \u00e0 votre disposition :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce7 <strong>E-mail :<\/strong> <code>tedy.rappenne@proton.me<\/code><\/li>\n\n\n\n<li>\ud83d\udcde <strong>T\u00e9l\u00e9phone :<\/strong> <code>[0762849354]<\/code> (du lundi au vendredi, de 9h \u00e0 18h), en cas d&rsquo;absence, laissez un SMS, je vous r\u00e9pondrais<\/li>\n\n\n\n<li>\ud83d\udcee <strong>Adresse postale :<\/strong> <code>Tedy Rappenne 13 A rue Fabre 25000 Besan\u00e7on<\/code><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de litige non r\u00e9solu par notre service client, vous pouvez recourir gratuitement au service de m\u00e9diation de la consommation dont nous relevons :<a href=\"https:\/\/www.economie.gouv.fr\/mediation-conso\/vous-etes-un-professionnel\/choisir-un-mediateur-de-la-consommation\/mediateurs-references\">M\u00e9diateurs r\u00e9f\u00e9renc\u00e9s | economie.gouv.fr<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les produits de la boutique Amazon suive les r\u00e8gles impos\u00e9s par Amazon que vous retrouverez sur leur site Livraison, Droits &amp; Obligations des Acheteurs Nous nous engageons \u00e0 vous offrir une exp\u00e9rience d\u2019achat transparente, s\u00fbre et conforme \u00e0 la r\u00e9glementation europ\u00e9enne. Retrouvez sur cette page l&rsquo;ensemble des informations concernant la livraison de vos produits italiens, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-20821","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>les livraisons - Esprit Mezzogiorno<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.espritmezzogiorno.fr\/?page_id=20821\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"les livraisons - Esprit Mezzogiorno\" \/>\n<meta property=\"og:description\" content=\"Les produits de la boutique Amazon suive les r\u00e8gles impos\u00e9s par Amazon que vous retrouverez sur leur site Livraison, Droits &amp; Obligations des Acheteurs Nous nous engageons \u00e0 vous offrir une exp\u00e9rience d\u2019achat transparente, s\u00fbre et conforme \u00e0 la r\u00e9glementation europ\u00e9enne. 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